Frequently Asked Questions
Everything you need to know about TurboGPU. Can't find your answer? Reach out to our support team.
Getting Started
What is TurboGPU?+
TurboGPU is a cloud GPU rental service that gives you a GPU machine: a Linux (Ubuntu) container with a dedicated NVIDIA GPU, the CUDA runtime and PyTorch pre-installed, root access over SSH and a browser-based Jupyter studio. You connect from any device over SSH or a browser-based Jupyter studio, and pay only for the time you use. There is no hardware to buy, maintain, or upgrade.
How is TurboGPU different from managed notebook services?+
Managed notebook services limit you to their runtimes and time out your sessions. TurboGPU gives you a complete Linux machine with full root access. You can install any software, run AI and ML workloads, render, compile, or do anything you would on a physical GPU box.
What do I need to get started?+
You need a device with an internet connection (Windows, Mac, Linux, iPad, or Android), an SSH client or terminal (built into Mac and Linux, free on Windows), and a TurboGPU account with at least $1 in credit. Prefer a GUI? Every instance also ships a browser-based Jupyter studio.
Which regions are available?+
Machines run on GPU hosts in several countries. You can't pick a region: when you deploy, TurboGPU picks an available host for the GPU you chose. The Products page shows where each available GPU is located.
Pricing & Billing
How does pricing work?+
TurboGPU uses a pay-as-you-go credit system. Credits are denominated in US dollars — 1 credit = $1. You add credits in the currency you choose: a top-up can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (US dollars included), with the maximum rounded down to a round figure so it never exceeds €20,000. Then choose a GPU plan. GPU time is charged by the second at your tier's hourly rate. The clock starts when a GPU host is assigned to your machine (so the few minutes it takes to boot are included) and stops when you stop or delete the machine. There are no subscriptions, contracts, or hidden fees.
When am I charged?+
GPU time is charged by the second at your tier's hourly rate. The clock starts when a GPU host is assigned to your machine (so the few minutes it takes to boot are included) and stops when you stop or delete the machine. Stopped machines are not charged. While a machine runs, the time it has used is deducted from your balance every few minutes, and the rest when you stop it.
What payment methods are accepted?+
We accept Visa and Mastercard credit and debit cards. You enter the card in our checkout and it goes to our payment processor over an encrypted (HTTPS) connection; we don't store it.
Can I get a refund?+
Unused credits can be refunded to the original payment method within 14 days of purchase. Email support@turbogpu.tech from your account email.
What happens if I run out of credit?+
Once a day, if a machine is running and your balance is below $5, we email you a low-balance warning. If your balance reaches zero while a machine is running, the machine is stopped automatically (we check every five minutes) and we email you. Your files and machine state are preserved for 24 hours.
Machines & Performance
What GPU options are available?+
We offer four tiers: Starter (RTX A4000, 16 GB), Standard (RTX 4090, 24 GB), Pro (L40S, 48 GB), and Power (A100 80GB). All plans include NVMe storage, multiple vCPUs, and full root access.
How fast does a machine start up?+
It depends on the host: a machine can take a few minutes to pull its image and boot. Your dashboard switches to Running as soon as it is ready and then shows your SSH connection details.
Are my files saved when I stop a machine?+
Yes. When you stop a machine, your files, installed packages, and disk state are preserved for 24 hours.
Is there a graphical desktop?+
No. Machines are Linux containers without a display: work over SSH, VS Code Remote or the browser-based Jupyter studio. There is no remote desktop, Windows or game streaming.
What operating system do the machines run?+
Every machine is a Linux (Ubuntu) container with root access. The CUDA runtime, cuDNN and PyTorch are pre-installed; the NVIDIA driver comes from the GPU host.
Connecting to Your Instance
How do I connect?+
Copy the SSH command from your dashboard, or open the browser-based Jupyter studio. For coding, the VS Code Remote-SSH extension works great.
What internet speed do I need?+
SSH needs very little — 5 Mbps is plenty. The Jupyter studio is smoother at 25 Mbps or more.
How can I reduce latency?+
Use a wired Ethernet connection where possible, and work over SSH, which needs the least bandwidth.
Can I forward ports or run a web UI?+
Yes. Forward any port over SSH (for example -L 8888:localhost:8888) to reach Jupyter, a web UI, or a dev server as if it were running locally.
Can I connect from a phone or tablet?+
Yes. Use any SSH client app, or open the Jupyter studio directly in your mobile browser.
Running Workloads
What can I run?+
Anything CUDA-accelerated: PyTorch and TensorFlow training, Stable Diffusion, LLM inference, Blender/OptiX rendering, video encoding, scientific computing, and more.
Can I use Docker?+
No. Each machine is itself a container, so Docker can't run inside it. Install what you need with apt, pip or conda as root.
Can I use TurboGPU for professional work?+
Absolutely. TurboGPU is used for AI and machine learning, 3D rendering, data science, software builds, CAD, and more.
Is cryptocurrency mining allowed?+
No. Crypto mining and blockchain proof-of-work computation are prohibited under our Terms of Service.
Technical Issues
What should I do if my machine won't start?+
Check that you have sufficient credit, then stop the machine and start it again. If the issue persists, contact support@turbogpu.tech.
Why can't I connect over SSH?+
Make sure your machine is Running. Double-check the host, port, and key or password shown in your dashboard. Ensure your local firewall is not blocking outbound SSH (port 22).
Why is the Jupyter studio slow?+
Switch to a wired connection, close other applications using bandwidth, or work over SSH, which needs the least bandwidth.
What if the GPU is not detected?+
Run nvidia-smi to confirm the GPU is visible. If it isn't, stop the machine and deploy a new one, and tell support@turbogpu.tech the machine ID.
Still Have Questions?
Our support team is here to help. Check our help center or get in touch directly.
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