Frequently Asked Questions

TurboGPU is a cloud GPU rental service that gives you a full Windows desktop with a dedicated NVIDIA GPU. You connect from any device using Remote Desktop or a game streaming client, and pay only for the time you use. There is no hardware to buy, maintain, or upgrade.

Cloud gaming services like GeForce NOW or Xbox Cloud Gaming limit you to their game libraries and don't give you a full desktop. TurboGPU gives you a complete Windows 10 machine with admin access. You can install any software, play any game, run AI workloads, edit video, or do anything you would on a physical PC.

You need a device with an internet connection (Windows, Mac, Linux, iPad, or Android), the Microsoft Remote Desktop app (free on all platforms), and a TurboGPU account with at least $1 in credit. For gaming, we recommend 50 Mbps or faster internet and a streaming client like Parsec or Moonlight.

TurboGPU machines are available in multiple data center regions across North America and Europe. During deployment, you can select the region closest to you for the lowest latency. We are actively expanding to additional regions.

TurboGPU uses a pay-as-you-go credit system. You add credits to your account starting from $5, then choose a GPU plan. Billing is per-second while your machine is running. When you stop your machine, billing stops instantly. There are no subscriptions, contracts, or hidden fees.

You are charged per second only while your machine is in the Running state. Stopped machines do not incur charges. Credits are deducted from your balance in real time.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor. All transactions are encrypted and PCI-compliant.

Unused credits can be refunded within 14 days of purchase. Contact support@turbogpu.tech for refund requests.

If your credit balance reaches zero while a machine is running, the machine will be stopped automatically. Your files and machine state are preserved for 24 hours.

We offer multiple tiers from consumer GPUs (RTX 3060, RTX 3090) to professional (RTX 4090, RTX A6000) and datacenter GPUs (A100, H100). All plans include SSD storage, multiple vCPUs, and full admin access.

Most machines are ready in under 60 seconds. Once running, you receive connection credentials immediately in your dashboard.

Yes. When you stop a machine, your files, installed software, and desktop state are preserved for 24 hours.

Yes. Microsoft Remote Desktop supports multiple monitors natively. Enable the multi-monitor option before connecting.

All TurboGPU machines run Windows 10 with full administrator access. NVIDIA drivers, DirectX, and common runtimes are pre-installed.

For general productivity, the built-in Microsoft Remote Desktop (RDP) client works well. For gaming or latency-sensitive tasks, we recommend Parsec or Moonlight.

For general desktop use via RDP, 15 Mbps is sufficient. For gaming or high-resolution streaming, we recommend 50 Mbps or faster.

Select the data center region closest to your physical location. Use a wired Ethernet connection. For gaming, use Parsec or Moonlight instead of RDP.

Yes. Parsec and Moonlight both support USB and Bluetooth controller passthrough, including Xbox and PlayStation controllers.

Yes. Microsoft Remote Desktop and Parsec have mobile apps. You can also use noVNC directly in your mobile browser.

You can install and play any game you own, including titles from Steam, Epic Games Store, GOG, and other platforms.

Most games work without issues. However, some anti-cheat systems may detect the virtual machine environment and block the game.

Absolutely. TurboGPU is used for video editing, 3D rendering, AI and machine learning, software development, CAD, and more.

TurboGPU is not designed for VR. Virtual reality requires a direct physical connection between the GPU and the headset.

Check that you have sufficient credit. Verify region availability by trying a different region. If the issue persists, check the status page or contact support@turbogpu.tech.

Make sure your machine is Running. Double-check the IP, username, and password. Ensure your firewall is not blocking RDP traffic (port 3389).

Switch to a wired connection. Close other bandwidth-heavy apps. Try lowering resolution in your streaming client. Ensure you are connected to the nearest region.

Open Device Manager and check if the NVIDIA GPU appears. Try reinstalling drivers. In rare cases, stop and redeploy the machine.