[ support.center ]
Need Assistance?
We’re here to help you get the most out of your TurboGPU.
Contact Support
Email us at support@turbogpu.tech
// Replies within one business day
Helpful Resources
Common Problems
Connection Problems
Symptoms
- •Can't connect to your machine
- •Connection drops frequently
- •High latency or timeout errors
What to try
- ✓Check the TurboGPU status page for outages
- ✓Verify your internet speed meets the minimum requirements
- ✓Use a wired Ethernet connection instead of Wi-Fi
- ✓Select a server region closer to your location
Streaming Quality Issues
Symptoms
- •Video appears blurry or pixelated
- •Frame drops or stuttering
- •Noticeable input lag
What to try
- ✓Lower the streaming resolution in your client settings
- ✓Close other applications consuming bandwidth
- ✓Enable hardware decoding in your streaming client
- ✓Check whether your ISP is throttling your connection
Machine Won't Start
Symptoms
- •Machine is stuck in a starting state
- •Dashboard shows a failed status
- •Start button is not responding
What to try
- ✓Wait 2-5 minutes for provisioning to complete
- ✓Check your account balance has sufficient credits
- ✓Stop the machine, then start it again
- ✓Contact support if the issue persists
Billing Questions
Symptoms
- •Unexpected charges on your account
- •Credit balance not updating
- •Need to request a refund
What to try
- ✓Review your usage history in the billing dashboard
- ✓Remember that billing is calculated per second of runtime
- ✓Stop machines when not in use to avoid ongoing charges
- ✓Contact support for billing disputes or refund requests
Get Help Faster
When contacting support, include as much of the following as possible:
- ✓Your Machine ID (found in the dashboard)
- ✓Screenshots or screen recordings of the issue
- ✓Steps to reproduce the problem
- ✓Your device, operating system, and streaming client
Enterprise Support
Need dedicated support for your team? Reach out to business@turbogpu.tech