●Deploy GPU instances on demand●Per-second billing — pay only for what you use●RTX 4090, L40S, and A100 GPUs available●No subscriptions — no commitments●Connect from any device, anywhere●Instant provisioning — up and running in seconds●Deploy GPU instances on demand●Per-second billing — pay only for what you use●RTX 4090, L40S, and A100 GPUs available●No subscriptions — no commitments●Connect from any device, anywhere●Instant provisioning — up and running in seconds●Deploy GPU instances on demand●Per-second billing — pay only for what you use●RTX 4090, L40S, and A100 GPUs available●No subscriptions — no commitments●Connect from any device, anywhere●Instant provisioning — up and running in seconds
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Contact Support

Email us at support@turbogpu.tech

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Helpful Resources

How It Works

Step-by-step guide to using your TurboGPU

System Requirements

Check internet speeds, devices, and connection methods

FAQ

Find answers to commonly asked questions

Common Problems

Connection Problems

Symptoms

  • •Can't SSH into your machine
  • •Connection drops frequently
  • •High latency or timeout errors

What to try

  • ✓Check the TurboGPU status page for outages
  • ✓Confirm the host, port, and key or password from your dashboard
  • ✓Ensure your local firewall allows outbound SSH (port 22)
  • ✓Select a server region closer to your location

Slow Graphical Session

Symptoms

  • •The noVNC desktop feels laggy
  • •Screen updates are choppy
  • •Noticeable input lag

What to try

  • ✓Prefer SSH or the Jupyter studio for most work
  • ✓Lower the noVNC resolution
  • ✓Close other applications consuming bandwidth
  • ✓Connect to the nearest region over a wired connection

Machine Won't Start

Symptoms

  • •Machine is stuck in a starting state
  • •Dashboard shows a failed status
  • •Start button is not responding

What to try

  • ✓Provisioning normally finishes in under 60 seconds — give it another minute in case a host is slow to respond
  • ✓Check your account balance has sufficient credits
  • ✓Stop the machine, then start it again
  • ✓Contact support if the issue persists

Billing Questions

Symptoms

  • •Unexpected charges on your account
  • •Credit balance not updating
  • •Need to request a refund

What to try

  • ✓Review your usage history in the billing dashboard
  • ✓Remember that billing is calculated per second of runtime
  • ✓Stop machines when not in use to avoid ongoing charges
  • ✓Contact support for billing disputes or refund requests

Get Help Faster

When contacting support, include as much of the following as possible:

  • ✓Your Machine ID (found in the dashboard)
  • ✓Screenshots or screen recordings of the issue
  • ✓Steps to reproduce the problem
  • ✓Your device, operating system, and how you connect (SSH, Jupyter, or noVNC)