Help
Need Assistance?
We’re here to help you get the most out of your TurboGPU.
Contact Support
Email us at support@turbogpu.tech
Helpful Resources
Common Problems
Connection Problems
Symptoms
- •Can't SSH into your machine
- •Connection drops frequently
- •High latency or timeout errors
What to try
- ✓Confirm the host, port, and key or password from your dashboard
- ✓Ensure your local firewall allows outbound SSH (port 22)
- ✓Switch to a wired connection
- ✓Contact support if the issue persists
Slow Jupyter Studio
Symptoms
- •Notebook cells respond slowly
- •The browser tab lags
- •Uploads take long
What to try
- ✓Switch to a wired connection
- ✓Close other applications consuming bandwidth
- ✓Work over SSH, which needs the least bandwidth
Machine Won't Start
Symptoms
- •Machine is stuck in a starting state
- •Dashboard shows a failed status
- •Start button is not responding
What to try
- ✓Provisioning can take a few minutes while the host pulls the image and boots — give it time before retrying
- ✓Check your account balance has sufficient credits
- ✓Stop the machine, then start it again
- ✓Contact support if the issue persists
Billing Questions
Symptoms
- •Unexpected charges on your account
- •Credit balance not updating
- •Need to request a refund
What to try
- ✓Review your usage history in the billing dashboard
- ✓Remember that billing is calculated per second of runtime
- ✓Stop machines when not in use to avoid ongoing charges
- ✓Contact support for billing disputes or refund requests
Get Help Faster
When contacting support, include as much of the following as possible:
- ✓Your Machine ID (found in the dashboard)
- ✓Screenshots or screen recordings of the issue
- ✓Steps to reproduce the problem
- ✓Your device, operating system, and how you connect (SSH, Jupyter or VS Code Remote)