Terms of Service

1. Service Description

TurboGPU provides on-demand virtual machines with dedicated NVIDIA GPUs, accessible via remote desktop from any device. Machines are provisioned on TensorDock infrastructure and billed per second of active use.

2. Account Requirements

• You must be at least 18 years old to create an account.
• You must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.

3. Billing and Credits

• TurboGPU uses a prepaid credit system. You add credits to your account and usage is deducted per second while a machine is running.
• All payments are processed by our secure payment processor. By adding credits, you agree to their terms of service.
• Credits are non-refundable once used. Unused credits may be refunded within 14 days of purchase upon request.
• If your balance reaches zero, running machines will be automatically stopped to prevent negative balances.
• Machine state (disk, installed software) is preserved for 24 hours after stopping. After 24 hours, stopped machines and their data may be permanently deleted.

4. Acceptable Use

You agree not to use TurboGPU for:

• Any illegal activity, including distributing malware, unauthorized access to other systems, or violation of applicable laws.
• Cryptocurrency mining or any form of blockchain proof-of-work computation.
• Distributed denial-of-service (DDoS) attacks or network abuse.
• Storing or distributing content that exploits minors.
• Reselling or sublicensing access to TurboGPU machines without authorization.
• Any activity that degrades the service for other users or damages infrastructure.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice and without refund.

5. Service Availability

We target 99.9% uptime for machine availability but do not guarantee uninterrupted service. TurboGPU depends on third-party infrastructure (TensorDock) and factors outside our control. In the event of extended downtime caused by our platform, affected users will receive automatic credit for the duration of the outage.

6. Limitation of Liability

To the maximum extent permitted by law, TurboGPU and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising from your use of or inability to use the service.

Our total liability for any claim arising from the service is limited to the amount of credits you have purchased in the 12 months preceding the claim.

7. Termination

• You may close your account at any time from your dashboard or by contacting support.
• We may suspend or terminate your account immediately if you violate these terms, engage in abusive behavior, or fail to maintain a valid payment method when required.
• Upon termination, any running machines will be stopped and data will be deleted. Unused credit refunds upon termination are at our sole discretion.

8. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you by email or through the service. Continued use of TurboGPU after changes take effect constitutes acceptance of the updated terms.

9. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, save that either party may seek injunctive relief in any jurisdiction to protect its confidential information or intellectual property.

10. Specialist services

TurboGPU offers paid human help (“TurboGPU Specialists”) — setup, render, automation, and pair-session services — purchased from your existing credit balance. By requesting a specialist service you agree to the following:

• Pricing. Fixed-price services debit credits at the moment you submit a request. Quoted services debit only after you accept the quote.
• Cancellation. You may cancel a request before a specialist starts working for a full refund. After work begins, refunds are pro-rated and admin-mediated.
• Delivery confirmation. You have seven (7) days after a request is marked “delivered” to flag any issue in the request thread. Otherwise it auto-closes.
• Access & credentials. Specialists work via screen share or with files you share via cloud links. We never request, require, or use your machine RDP / SSH credentials.
• Specialist identity. Specialists appear pseudonymously (first name only). They are independent contractors, not employees of TurboGPU.
• Confidentiality. Specialists are bound by the Specialist Agreement to keep your data and project files confidential. Local copies are deleted within 7 days of request closure.
• Fitness for purpose. Specialist services are best-effort professional help; specific outcomes depend on your environment, third-party software, and licences. We do not guarantee a particular result for any service.
• Refunds. Disputes are admin-mediated and resolved by issuing credits back to your balance via the SERVICE_REFUND billing event.

Full operational details and the public catalogue are at turbogpu.tech/specialists/about.

11. Contact

For questions about these terms, contact us at legal@turbogpu.tech.

TurboGPU is operated by CYVERRA LTD, a company registered in England and Wales (Company No. 17172266). Registered office: Dept 6723, 196 High Road, Wood Green, London, N22 8HH, United Kingdom.