●Deploy GPU instances on demand●Per-second billing — pay only for what you use●RTX 4090, L40S, and A100 GPUs available●No subscriptions — no commitments●Connect from any device, anywhere●On-demand provisioning — boots in minutes●Deploy GPU instances on demand●Per-second billing — pay only for what you use●RTX 4090, L40S, and A100 GPUs available●No subscriptions — no commitments●Connect from any device, anywhere●On-demand provisioning — boots in minutes●Deploy GPU instances on demand●Per-second billing — pay only for what you use●RTX 4090, L40S, and A100 GPUs available●No subscriptions — no commitments●Connect from any device, anywhere●On-demand provisioning — boots in minutes
Legal

Refund Policy

Last updated: 06.10.2026

1. Your 14-Day Right of Withdrawal

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a credit purchase within 14 days of the day the purchase is confirmed, without giving any reason. To withdraw, email support@turbogpu.tech from your account email before the 14 days end and say which purchase you are withdrawing from; a clear statement is enough. We refund you within 14 days of receiving your notice, to the original payment method, at no cost to you.

Credits pay for a service, GPU machine time, that starts when you deploy a machine. If you deploy a machine within the 14-day withdrawal period, you expressly ask us to begin the service before the period ends. The machine time you have already used is not refunded; the credits from that purchase that are still unused are. Once all the credits from a purchase have been used, the service has been supplied in full and the right of withdrawal ends for that purchase.

The right of withdrawal is a consumer right and does not apply to purchases made for a business. It applies alongside the refund terms below, which apply to every customer, and your rights in respect of a faulty service are not affected.

2. Unused Credits

You may request a refund of unused credits within 14 days of the purchase. If some credits from that purchase have been used, you receive the unused part. Refunds go to the original payment method; when the money appears on your statement depends on your bank or card provider.

3. Used Credits

Credits spent on GPU time or on a delivered specialist service are not refundable. GPU time is charged by the second at your tier's hourly rate. The clock starts when a GPU host is assigned to your machine (so the few minutes it takes to boot are included) and stops when you stop or delete the machine.

4. Machine Faults

If a running machine stops working because of a fault on our platform or its host, contact support@turbogpu.tech with the machine ID. We review each case; any credit we give goes to your balance, where it is treated like any other unused credit.

5. Specialist Services

If you cancel a specialist request before the specialist starts work, its credits go back to your balance in full. After work has started, or if you flag a problem within 7 days of delivery, our team decides any pro-rated refund. Refunded credits go back to your balance, where they are treated like any other unused credit. See section 10 of our Terms of Service.

6. How to Request a Refund

Email support@turbogpu.tech from your account email with:

  • The date and amount of the purchase you want refunded
  • Your reason (optional but helpful)

7. Closing Your Account

Ask for any refund before you delete your account yourself: deleting it from your dashboard removes your balance and its payment records immediately, so we can no longer refund it. If you ask support to close your account instead, we first refund unused credits bought within the previous 14 days.

If we close your account for a breach of our Terms of Service, the same rule applies: unused credits bought within the previous 14 days are refunded on request.

8. Contact

TurboGPU is operated by Cyverra Ltd, a company registered in England and Wales (Company No. 17172266). Registered office: Dept 6723, 196 High Road, Wood Green, London, N22 8HH, United Kingdom. Contact: support@turbogpu.tech.