Privacy Policy
Last updated: 06.10.2026
1. Who We Are
TurboGPU is operated by Cyverra Ltd, a company registered in England and Wales (Company No. 17172266). Registered office: Dept 6723, 196 High Road, Wood Green, London, N22 8HH, United Kingdom. Contact: support@turbogpu.tech. We are the controller of the personal data described in this policy.
2. What Data We Collect
This is everything the site and the product collect, when, and why:
| What | When | Why |
|---|---|---|
| Name (optional), email address and password (stored only as a one-way hash) | When you create an account | To open your account, confirm your email address and sign you in |
| Card number, expiry date, security code, cardholder name and billing address (street, city, postcode, country) | When you buy credits | To take the payment through our payment processor and to refuse cards with a billing country we can't serve. We keep a record of each payment (amount, currency, status); the card details and billing address are passed to the payment processor and are not stored by us |
| Your machines: GPU tier, status, start and stop times, connection address and the charges for each session | When you deploy, start, stop or delete a machine | To run your machines and charge your balance for the time they run |
| Specialist requests: your goal, preferred times, the machine you link, messages in the request thread and the file links you share | When you request a specialist service | To deliver the service and resolve any dispute |
| Specialist profile: display name, bio, time zone, categories and skills; and whatever you write in your application email | When you apply or are invited to join as a specialist | To review your application and route requests to you |
| Emails you send us | When you write to support | To reply to you |
| IP address, the country it belongs to, and your browser's user agent | When you visit the site, sign up or pay | To keep the site secure, to refuse new sign-ups from sanctioned countries and to stop automated sign-ups |
We do not use analytics or advertising trackers and we do not send marketing emails. The cookies we set are listed in our Cookie Policy.
3. How We Use Your Data
- To provide and operate the TurboGPU service, including running your machines and specialist requests.
- To process payments and manage your credit balance.
- To send service emails: verification codes, password resets, receipts, machine and request updates, low-balance warnings and auto-stop notices.
- To prevent abuse and fraud, and to apply sanctions rules to new sign-ups and payments.
We rely on the contract with you (running the service you asked for), our legal obligations (payments records, sanctions) and our legitimate interest in keeping the service secure.
4. Who We Share It With
We share data only as needed to run the service, with these categories of provider:
- GPU infrastructure providers: run your machines, so the files on a machine are stored on their hosts. They receive the machine configuration needed to start it, not your name or email address.
- Payment processor: takes card payments. Your card details and billing address are sent to it over an encrypted (HTTPS) connection and handled under its own privacy policy.
- Email delivery provider: sends our service emails to your address.
- Hosting and database providers: host the website and store your account data.
- Specialists: when you request a specialist service, the specialist who takes it sees your request, the thread and the files you share; they are bound by the Specialist Agreement.
Some of these providers process data outside the UK; where they do, we rely on the safeguards the law requires for such transfers.
5. How Long We Keep It
We keep your account data for as long as your account exists. Stopped machines are kept for 24 hours and then deleted. When you delete your account from Dashboard → Account, your account, machines, payment records and requests are deleted from our database straight away; if you ask support to delete it, we do so within 30 days. Our payment processor keeps its own records of card payments as the law requires.
6. Your Rights
- Access and portability: download a machine-readable export of your data at any time from Dashboard → Account, or ask us for a copy.
- Correction: update your name and password from your dashboard, or ask us to correct anything else.
- Deletion: delete your account yourself from Dashboard → Account, or ask support to do it for you.
- Objection and restriction: you can object to or ask us to restrict processing based on our legitimate interests.
- Complaints: you can complain to the Information Commissioner's Office (ICO) in the UK, or to the data protection authority where you live.
To exercise any right, email support@turbogpu.tech from your account email.
7. Security
We use encrypted connections (TLS) and store passwords only as one-way hashes. No method of transmission or storage is 100% secure. If you discover a vulnerability, write to support@turbogpu.tech.
8. Contact
For privacy questions or requests, write to support@turbogpu.tech.